149211 — Call or Contact Centre Manager
What this occupation involves
Organises and controls the operations of a call or contact centre. May work in a call centre.
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within a call centre
- providing direction and feedback to team members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre
Visa lists & eligible subclasses
Where this code appears on official skilled-migration lists, and the visa subclasses it currently unlocks. Each subclass code links to its Department of Home Affairs page.
Talk to a registered migration agent
Anzscofinder presents facts, not migration advice. For your specific situation engage a Registered Migration Agent (Australia) or a Licensed Immigration Adviser (New Zealand), start with the official sources below.
Department of Home Affairs
immi.homeaffairs.gov.au
Visa applications, occupation lists, processing times.
Immigration New Zealand
immigration.govt.nz
Visa applications, Green List, AEWV, residence pathways.
MARA
mara.gov.au
Migration Agents Registration Authority, verify any AU agent.
IAA
iaa.govt.nz
Immigration Advisers Authority, verify any NZ adviser.
Migration agent or adviser? Want to be listed here? hello@anzscofinder.com
Labour market — Australia
Source: Jobs and Skills Australia. New Zealand does not publish per-occupation shortage ratings or projections.
Where this page's data comes from
- ABS: ANZSCO 2013 unit group · abs.gov.au as of
- AU: ROL list · immi.homeaffairs.gov.au as of
- Jobs and Skills Australia: Occupation Shortage List · jobsandskills.gov.au as of
- Jobs and Skills Australia: employment projections · jobsandskills.gov.au as of
Build snapshot: .