263212 — ICT Support Engineer
Also known as Support Analyst, Support Architect.
What this occupation involves
Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
- scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
- identifying variations and potential high risk areas in securing adherence to standards and procedures
- recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- developing, conducting and providing technical guidance and training in application software and operational procedures
- analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
- testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
- creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Visa lists & eligible subclasses
Where this code appears on official skilled-migration lists, and the visa subclasses it currently unlocks. Each subclass code links to its Department of Home Affairs page.
Talk to a registered migration agent
Anzscofinder presents facts, not migration advice. For your specific situation engage a Registered Migration Agent (Australia) or a Licensed Immigration Adviser (New Zealand), start with the official sources below.
Department of Home Affairs
immi.homeaffairs.gov.au
Visa applications, occupation lists, processing times.
Immigration New Zealand
immigration.govt.nz
Visa applications, Green List, AEWV, residence pathways.
MARA
mara.gov.au
Migration Agents Registration Authority, verify any AU agent.
IAA
iaa.govt.nz
Immigration Advisers Authority, verify any NZ adviser.
Migration agent or adviser? Want to be listed here? hello@anzscofinder.com
Labour market — Australia
Source: Jobs and Skills Australia. New Zealand does not publish per-occupation shortage ratings or projections.
Where this page's data comes from
- ABS: ANZSCO 2013 unit group · abs.gov.au as of
- AU: STSOL list · immi.homeaffairs.gov.au as of
- Jobs and Skills Australia: Occupation Shortage List · jobsandskills.gov.au as of
- Jobs and Skills Australia: employment projections · jobsandskills.gov.au as of
Build snapshot: .