What this occupation involves

Provides travel and accommodation information to tourists. May work in a call centre.

  • determining clients' requirements for travel, accommodation and special interests
  • suggesting itineraries based on available travel routes and cost, availability and convenience of transport
  • making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
  • notifying clients of travel dates, baggage limits, and medical and visa requirements
  • providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • assisting with travel clearances
  • collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
  • providing literature and information on local and interstate tours and places of interest
  • discussing transport availability and cost
  • may work in a call centre

Labour market — Australia

Source: Jobs and Skills Australia. New Zealand does not publish per-occupation shortage ratings or projections.

No shortage National rating
By state & territory
ACT
No shortage
NSW
No shortage
NT
No shortage
QLD
No shortage
SA
No shortage
TAS
No shortage
VIC
No shortage
WA
No shortage
National rating history
No shortage Moderate Shortage
Employment projections
Job growth · Jobs and Skills Australia

Where this page's data comes from

Build snapshot: .

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