What this occupation involves

Greets patients and other clients in a health facility, such as a clinic, practice, centre or surgery, and responds to personal, telephone and written inquiries and requests.

  • greeting and welcoming visitors, and directing them to the appropriate person
  • arranging and recording details of appointments
  • answering inquiries and providing information on the goods, services and activities of the organisation
  • answering, connecting and transferring telephone calls
  • receiving and resolving complaints from clients and the public
  • receiving and distributing correspondence, facsimile messages and deliveries
  • maintaining the reception area
  • advising on and arranging reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

Labour market — Australia

Source: Jobs and Skills Australia. New Zealand does not publish per-occupation shortage ratings or projections.

No shortage National rating
By state & territory
ACT
No shortage
NSW
No shortage
NT
No shortage
QLD
No shortage
SA
No shortage
TAS
No shortage
VIC
No shortage
WA
No shortage
National rating history
No shortage Moderate Shortage
Employment projections
Job growth · Jobs and Skills Australia

Where this page's data comes from

Build snapshot: .

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