261113 — User Experience Designer (ICT)

A User Experience Designer is involved in the end to end development process. This includes user research and consultation, strategy, design, branding, usability, function and testing. User Experience Designers predominantly work with digital tools, such as apps and websites.

• working with users to formulate and document business requirements
• identifying, investigating, and analysing business processes, procedures and work practices
• identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour
• using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
• taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
• creating user and training documentation, and conducting formal training classes
• developing functional specifications for use by system developers
• using data and process modelling techniques to create clear system specifications for the design and development of system software
• acting as a central reference and information source, providing guidance and assistance in the system project decision making process
• consulting with users and programmers to design improvements to the functionality of websites, apps and systems