313112 — ICT Customer Support Officer
Also known as ICT Help Desk Officer, ICT Help Desk Technician, Network Support Technician, Operator Command Support Systems (Army), Systems Support Officer.
What this occupation involves
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
- determining software and hardware requirements to provide solutions to problems
- responding to inquiries about software and hardware problems
- adapting existing programs to meet users' requirements
- installing and downloading appropriate software
- ensuring efficient use of applications and equipment
- implementing computer networks
- designing and maintaining websites
- repairing and replacing peripheral equipment such as terminals, printers and modems
- may work in a call centre
Visa lists & eligible subclasses
Where this code appears on official skilled-migration lists, and the visa subclasses it currently unlocks. Each subclass code links to its Department of Home Affairs page.
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- Subclass 186 Employer Nomination Scheme · Direct Entry
- Subclass 482 Skills in Demand · Core Skills
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- Subclass 190 Skilled Nominated
- Subclass 491 Skilled Work Regional (Provisional)
- Subclass 887 Skilled Regional
Talk to a registered migration agent
Anzscofinder presents facts, not migration advice. For your specific situation engage a Registered Migration Agent (Australia) or a Licensed Immigration Adviser (New Zealand), start with the official sources below.
Department of Home Affairs
immi.homeaffairs.gov.au
Visa applications, occupation lists, processing times.
Immigration New Zealand
immigration.govt.nz
Visa applications, Green List, AEWV, residence pathways.
MARA
mara.gov.au
Migration Agents Registration Authority, verify any AU agent.
IAA
iaa.govt.nz
Immigration Advisers Authority, verify any NZ adviser.
Migration agent or adviser? Want to be listed here? hello@anzscofinder.com
Labour market — Australia
Source: Jobs and Skills Australia. New Zealand does not publish per-occupation shortage ratings or projections.
Where this page's data comes from
- ABS: ANZSCO 2022 unit group · abs.gov.au as of
- AU: CSOL list · immi.homeaffairs.gov.au as of
- Jobs and Skills Australia: Occupation Shortage List · jobsandskills.gov.au as of
- Jobs and Skills Australia: employment projections · jobsandskills.gov.au as of
Build snapshot: .