What this occupation involves

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigating operating system problems and informing maintenance services
  • alerting emergency services when required
  • recording details and determining charges for designated types of calls
  • may monitor the efficiency of systems and maintain service sampling records

Labour market — Australia

Source: Jobs and Skills Australia. New Zealand does not publish per-occupation shortage ratings or projections.

Employment projections
Job growth · Jobs and Skills Australia

Where this page's data comes from

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